Shipping & Handling Policy
1. The shipping and handling charges listed below apply only to orders within the Continental United States. For shipping to Alaska or Hawaii please contact our Customer Service at 702-448-3663
2. Perishable Items are shipped via FedEx Priority Overnight (1 day).
Perishable Items S&H Fees
| Gross Weight Up to 1 lb. | |
| Florida | $28.00 |
| Other States | $39.00 |
| Each additional lb of gross weight | Add $3.50 |
3. Non-perishable Items are shipped via FedEx/UPS Ground delivery service (3 - 7 days).
Non-perishable Items S&H Fees
| Gross Weight Up to 1 lb. | |
| Florida | $9.00 |
| Other States | $10.75 |
| Each additional lb of gross weight | Add $1.50 |
4. Combining perishable and non-perishable items: If you decide to combine perishable and non-perishable items from your order in one shipment, the entire order will be classified as perishable. Please refer to the Perishable Items Shipping Charge chart to calculate the shipping fees.
5. Order deadlines: Orders will arrive next day if placed before 12:30 PM EST Monday through Thursday under normal circumstances. Orders placed Thursday after 12:30 PM EST will arrive on the following Tuesday under normal circumstances. Saturday deliveries are available for the extra charge of $10.00 for perishable shipments only and must be placed by Friday 12:30 PM EST. Due to shipping limitations, we are unable to ship packages for delivery on the following holidays or the day thereafter: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas.
6. Shipping information: If shipping address is different from your billing address, AVOID delay in processing your order by contacting your credit card company to submit your alternate shipping address.
7. Products freshness: Due to possible delays in the transportation process, part of the product may be frozen to preserve freshness. Some product has been subjected to thermal treatment to preserve it's freshness and taste.
We ask that you (or someone else) are available at the delivery address to sign for the package and refrigerate perishable items upon delivery as soon as possible. In case you choose to leave the package at your door tovahcaviar/Marky's will not take responsibility if perishable items spoil. To feel the genuine flavor and real freshness of fine gourmet products, please make the essential preparations in advance.
8. Returns and Exchanges: All merchandise is guaranteed
to be fresh and should be inspected immediately upon arrival. Credit will
not be granted if unsatisfactory items are discarded or partially consumed.
Please keep all packaging intact for any returns. All claims must be made
within twenty-four hours of receipt of shipment and a return authorization
code will be issued. Once the claim is received and accepted by tovahcaviar/Marky's,
we will automatically re-ship merchandise. No returns will be accepted
without this code.
ALL RETURNS MUST BE SHIPPED TO:
Marky's
Attn: Customer Service
687 NE 79th Street
Miami, FL 33138
For more information about shipping, email us: customerservice@tovahcaviar.com or call us at 702-448-3663 during regular business hours.
Important!
Please inspect arrived package and products as soon as they arrive to your door!
If your package has arrived damaged or tampered with, please contact the carrier (UPS or FedEx) and our Customer Service Department. Any delay in contacting the carrier and our Customer Service Department makes it more difficult to file a claim. Please keep ALL packaging and items EXACTLY AS THEY ARRIVED.
